Refund policy

Our Return Policy

Your satisfaction at Patexy is our priority. If you are not completely happy with your purchase, we are here to help.

Return Window

You have 30 days from the delivery date to return an unused product in its original condition and packaging.

How to Return
Contact us through our support email to initiate your return.
Send the product back to us (a return shipping label will be provided for defective products).
Once we receive and inspect the product, your return will be processed.
Return Options
Full refund to your original payment method
Store credit (processed within 5–7 business days)
Exceptions

The following items are not eligible for return:

Discounted or clearance items
Personalized or custom products
Hygiene-related products (after opening)

If you have any questions, please do not hesitate to reach out to our support team.